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Reclean Guarantee & No-Refund Policy
Last Updated: March 3, 2026
Our Make-It-Right Promise
If you are not satisfied with the quality of your cleaning, contact us
within 24 hours and we will send a contractor to re-clean the areas of
concern at no additional charge. No questions asked.
How It Works
-
Step 1: Text us at (832) 784-8994 within 24 hours of
your service
- Step 2: Let us know what areas need attention
-
Step 3: We schedule a re-clean at the earliest
available time
What's Covered
-
Quality of cleaning (missed areas, inadequate cleaning of surfaces,
etc.)
-
Incomplete service (areas included in your booking that were not
cleaned)
- Standard of work not meeting reasonable expectations
What's Not Covered
- Dissatisfaction with pricing after service is completed
- Scheduling preferences (arrival time within window, etc.)
- Contractor personality or communication style
-
Pre-existing damage, stains, or conditions that cannot be resolved
through cleaning
- Claims made more than 24 hours after service completion
No-Refund Policy
HyperClean TX does not provide monetary refunds for completed services.
Our guarantee is to re-perform the service until you are satisfied. This
policy exists because:
-
Our contractors are independent professionals who have already
performed the work
-
A re-clean addresses the actual concern (quality) more directly than a
refund
-
This allows us to maintain affordable flat-rate pricing for all
customers
Cancellation Refunds
Cancellation refunds are different from service refunds:
- More than 24 hours before service: Full refund
-
Within 24 hours of service: 50% refund (cancellation
fee applies)
See our full Terms of Service for details.
Damages
If property damage occurs during a cleaning, report it within 24 hours
with photos. Our independent contractors are personally accountable for
damage they cause, and we will facilitate resolution. Company liability
is limited to the amount paid for the specific service.
Contact Us
To request a re-clean or report an issue:
- Text: (832) 784-8994
- Email: support@hypercleantx.com
Hyper Clean Texas LLC
Houston, Texas
support@hypercleantx.com