Terms of Service

Last updated: October 26, 2025

Services

We provide residential, move-in/out, and short-term rental cleaning in Houston and Dallas.

Bookings & Scheduling

• Bookings are not confirmed until you receive a confirmation message.
• Please provide accurate access instructions and pets information.
• We may adjust appointment windows for traffic, building access, or safety.

Pricing & Payment

• Flat-rate pricing with add-ons. Taxes and surcharges may apply (peak/same-day/holiday).
• Card payments are processed by Stripe. You authorize us to place a pre-authorization hold and capture payment upon service completion.
• Prices may change to reflect actual scope onsite; we will communicate any changes before proceeding.

Cancellations & Rescheduling

• Please notify us 24 hours in advance to avoid a late cancellation fee.
• No-shows or lockouts may incur a fee to cover travel and time.

Satisfaction

"We'll Make It Right": If something was missed, contact us within 48 hours and we will return for a re-clean of the affected areas. Monetary refunds are not offered.

Photos & Quality

Before/after photos may be taken for quality assurance and dispute resolution. We avoid sensitive items and respect your privacy.

Liability

We are insured and bonded. Our liability is limited to the amount paid for the service in question, except where prohibited by law.

Compliance

We are not a property management company and are not affiliated with TREC. Partners are responsible for their own compliance.

Independent Contractors

Cleaning services are performed by independent contractors (1099) who are background-checked and insured. Contractors are not employees of HyperClean TX. We carefully vet all contractors through Checkr background checks and maintain general liability insurance, but contractors operate independently. HyperClean TX is not liable for contractor actions outside the scope of approved services or resulting from gross negligence or intentional misconduct.

Governing Law

These terms are governed by Texas law. Venue is Harris County (Houston) or Dallas County, Texas.

Contact

Contact contact@hypercleantx.com · (832) 784‑8994 · (214) 492‑5798.