Privacy Policy

Last Updated: March 3, 2026

Hyper Clean Texas LLC ("Company," "we," "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

1. Information We Collect

We collect the following types of personal information:

Contact information: Name, email address, phone number
Address information: Service address for cleaning appointments
Payment information: Processed securely through Stripe. We do not store credit card numbers on our servers.
Communication records: SMS messages, emails, and phone calls related to your bookings
Usage data: How you interact with our website (pages visited, booking flow activity)

2. How We Use Your Information

We use your information to:

Process bookings and payments
Schedule and coordinate cleaning services
Send booking confirmations, reminders, and updates via SMS and email
Respond to customer support inquiries
Improve our services and website
Comply with legal obligations

3. Information Sharing

We do not sell your personal information.

We share your information only with:

Independent contractors: Your name, address, and access instructions so they can perform the cleaning service
Stripe: Payment processing
Twilio: SMS and voice communication
Google: Analytics and business operations
OpenAI: Used for AI-powered voice calls and automated messaging. Voice conversations may be processed by OpenAI for real-time interaction. Subject to OpenAI's privacy policy.

We do not share your personal information with third parties for their marketing purposes.

4. Data Security

We implement reasonable security measures to protect your personal information, including:

Encrypted data transmission (HTTPS/TLS)
Secure payment processing through Stripe (PCI compliant)
Access controls for internal systems

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar technologies for:

Website functionality (language preferences, session management)
Analytics (understanding how visitors use our site)

You can control cookies through your browser settings.

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing messages by replying STOP to any SMS or clicking unsubscribe in emails

To exercise these rights, contact us at support@hypercleantx.com or text (832) 784-8994.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for tax and business purposes. You may request deletion of your account data at any time.

8. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Texas Privacy Rights

Texas residents have additional rights under the Texas Data Privacy and Security Act. Contact us at support@hypercleantx.com to exercise any data privacy rights.

9A. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You may request the categories and specific pieces of personal information we have collected about you in the preceding 12 months.
Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
Right to Correct: You may request correction of inaccurate personal information we maintain about you.

To exercise any of these rights, email us at support@hypercleantx.com with the subject line "CCPA Request." We will verify your identity before processing and respond within 45 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy:

Email: support@hypercleantx.com
Text: (832) 784-8994

Hyper Clean Texas LLC
Houston, Texas
support@hypercleantx.com